Privacy Policy
We understand your privacy is very important to you, and we are committed to keeping your information private and secure. Any personal information you provide to Soul River will never be shared outside of Soul River. This Privacy Policy is intended to help you understand how information is collected and what could be done with that information. Soul River Pty Ltd is fully owned and operated by Caelia Collins. Business transactions are conducted under Soul River Pty Ltd. Owner contact email: hello@soulriver.au

PERSONS OR PARTIES COVERED

This Privacy Policy is intended to cover all visitors to this website, all subscribers to lists or newsletters whether paid or unpaid, all members or affiliates whether paid or unpaid, and all customers. Persons who visit or view this website, whether intentionally or unintentionally, whether solicited or unsolicited, are parties to this Privacy Policy. Persons Excluded From This Website Are Still Covered. In the event that a person excluded from this website because of the Terms of Use or from denial of service by the website, who nonetheless unlawfully views this site, that person remains subject to the terms of this Privacy Policy and is in violation of the Terms of Use. Persons Under 18 Years Of Age Are Excluded From This Website, If you are under the age of 18 you must leave this site immediately. Fraudulent use of this website may make you subject to civil or criminal sanctions. Viewing And/Or Use And/Or Communication Is Construed As Acceptance Of The Terms Of This Policy. Acceptance of the terms of this Privacy Policy is a portion of the consideration required for your right to visit the website. If you do not accept these terms, you have no right to visit this site and you are fraudulently using this site.

PURPOSE
We may ask for information from you when you register for an event or program, make a purchase, sign up for our newsletter, request a resource, or respond to a survey or marketing communication. We ask for this information:
•    To allow us to provide a more customized service or communication.
•    To offer a contest, promotion, survey or training event
•    To follow up with you after an email, phone or web-based inquiry

TYPES OF INFORMATION

Personal information – Personal information is only collected with your consent when you provide it to us. This would include your name and email you submitted so that you could receive communication from us on the subject of Soul River. Emails include delivery of specific digital information you have requested. Fulfilment of your requested order may include related follow-up communication or informational updates to the order.

Purchasing or registration information – When you purchase goods or services from Soul River or register for a training or coaching program, we collect the information necessary to process the transaction, such as credit card information, full address and telephone number.
•    Credit card and Paypal information are not maintained by Soul River, as they are processed through a third-party payment processor.

Non-personal information – The website collects non-personal information such as a domain name and IP address. These reveal nothing personal about you other than the IP address from which you accessed the website. This information is used for internal purposes to maintain, evaluate and improve the service of the Soul River website.

Security
Although we follow accepted industry standards to protect your personal information, no method of transmission or storage over the Internet is 100% secure. It is up to you to be careful where you submit your personal information.

Cookies
When accessing the https://www.soulriver.au website, we will learn certain information about you during your visit. A cookie is a small piece of data that is sent from a web server and stored on your computer’s hard drive. Cookies are used to provide a more customized experience when you visit a website. Server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address. While we may use cookies, they are not used to store personal information. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
You can control how you accept cookies using instructions in your browser. If you choose not to accept cookies, you can still browse and use Soul River.

IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

CAN-SPAM Compliance
In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers. We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from

us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt- out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links
https://www.soulriver.au may contain links to many other websites. We cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by do not constitute an endorsement by or any of its employees of the sponsors of these sites or the products or information presented therein.

Disclosure or sharing of information to outside third parties
Soul River will not share, sell or give away the information we collect to outside parties for any marketing purposes whatsoever. This includes third parties who may promote Soul River services as our affiliates. We will maintain the information you send via e-mail in accordance with applicable federal law.

Privacy when you access third-party websites
You may be able to access third-party websites directly from Soul River or from our emails. This Privacy Policy does not extend to third-party sites, as we have no control over what others do with your information. We suggest you review their privacy policy before revealing information to other sites.

Types of Data collected:
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, and information provided by you through our web forms that may include First Name, Last Name, Phone Number, Address and Email Address. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore:
•    Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
•    Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Interaction with external social networks and platforms, Content commenting, Remarketing and behavioural targeting, Contacting the User, Displaying content from external platforms, Handling payments and Managing contacts and sending messages. Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Analytics
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

GOOGLE ANALYTICS (GOOGLE INC.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal    Data    collected:    Cookies    and    Usage    Data. Place of processing: United States – Privacy Policy – Opt Out.

FACEBOOK ADS CONVERSION TRACKING (FACEBOOK, INC.)
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

Personal    Data    collected:    Cookies    and    Usage    Data. Place of processing: United States – Privacy Policy.

Contacting the User

CONTACT FORM (THIS WEBSITE)
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

MAILING LIST OR NEWSLETTER (THIS WEBSITE)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.

Content commenting
Content commenting services allow Users to make and publish their comments on the contents of this Website. Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments. If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

FACEBOOK COMMENTS (FACEBOOK, INC.)
Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.
Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy.

COMMENT SYSTEM MANAGED DIRECTLY (THIS WEBSITE)
This Website has its own internal content comment system. Personal Data collected: email address and first name.

Interaction    with    external    social    networks    and    platforms This type of service allows interaction with social networks or other external platforms directly from the pages of this Website. The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

TWITTER TWEET BUTTON AND SOCIAL WIDGETS (TWITTER, INC.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy.

FACEBOOK LIKE BUTTON AND SOCIAL WIDGETS (FACEBOOK, INC.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy.

LINKEDIN BUTTON AND SOCIAL WIDGETS (LINKEDIN CORPORATION)
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy.

MANAGING CONTACTS AND SENDING MESSAGES
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

ONTRAPORT
Ontraport is an email address management and message sending service. Personal Data collected: email address, first name, last name, address and phone number when provided via a web form. Place of processing: Australia

REMARKETING AND BEHAVIORAL TARGETING
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.

FACEBOOK REMARKETING (FACEBOOK, INC.)
Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out.

THE RIGHTS OF USERS
You have the right to request access to the data that we have, to rectify it and to erase your information from our database. If your data is not removed upon your request, you have the right to lodge a complaint with a supervisory authority. In particular, Users have the right to do the following:
•    Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
•    Object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
•    Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
•    Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
•    Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
•    Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
•    Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre- contractual obligations thereof.
•    Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Intellectual Property Rights
All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from.
You must not:
•    Republish material from our website without prior written consent.
•    Sell or rent material from our website.
•    Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
•    Redistribute any content from our website, including onto another website.

Acceptable Use
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website. You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access
We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials
In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:
-    Testimonials that appear on this site are received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.
-    The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public. We are not responsible for any of the opinions or comments or testimonials, however, provides testimonials as a means for customers to share their experiences with one another.
-    To protect against abuse, all testimonials appear after they have been reviewed by management – the opinions are strictly the views of the testimonial source.
-    The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability
Soul River Pty Ltd and Caelia Collins, makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site. All the materials on this site are provided ‘as is’ without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes
We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

Contact. If you have any questions regarding this policy, or your dealings with our website, please contact us.

AFFILIATE NOTICE
Caelia Collins and Soul River have or may have affiliate agreements in place that may include commissions or fee sharing relationships. Though we enter into affiliate programs offered by other companies from time to time, our policy dictates that such agreements will have no influence on any product or service we recommend, nor shall it alter the pricing that would otherwise be available in the absence of such an agreement. As always, it is important that you do your own research before transacting business with any organization for any product or service.

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